Refund Eligibility
We want you to be confident in your purchase. The following refund policy applies to all paid learning paths (sold as a one-time payment for 12 months of access), including renewals:
- Within 7 days of purchase: you are entitled to a full refund, provided you have not attempted the certification exam for that path (once exams are available).
- After 7 days and up to 30 days from purchase: a partial (pro-rated) refund may be granted, reviewed case by case based on how much of the path you have used and the time elapsed since purchase.
- After 30 days from purchase: purchases are non-refundable, except where required by applicable law, or where you were charged in error or a technical problem on our side prevented you from using the paid content and we could not resolve it within a reasonable time.
- Renewals: the same rules apply, counted from the renewal date. You can request a full refund of a renewal within 7 days of the renewal date.
How to Request a Refund
How to request a refund: email [email protected] with the email address on your account and your order number. Approved refunds are issued to the original payment method within 5–10 business days; the exact time for the funds to appear depends on your bank or card issuer. When a refund is issued, access to the refunded path ends.
Your Rights
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws that apply to you.
Seller and Contact
Seller: CyberSky Academy LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.
- Support, billing and refunds: [email protected]
- Phone / WhatsApp: +968 99387762
See also our Terms of Service and Privacy Policy.